Regarding JMA’s excellence in performance, quality, and adaptability to client needs on complicated projects and assignments:
“I seldom have the opportunity to write a letter like this, and, when the opportunity comes along, I am quick to take advantage of it. . . .
Curt Jackson, District Right of Way Manager in Bristol, first told me about the great work you did for him in Grundy and on other projects. In doing so, he did a good deed by alerting me to the existence of what has come to be an invaluable resource for our Northern Virginia District: you, your firm, and your extraordinarily competent and dedicated staff of appraisers. Your ability to deal with multiple competing demands, your adaptability to changes in deadlines and workloads, your willingness to take on new assignments even when it strains your resources, and your ability to work so well with Jim Moore and our District appraisal staff is nothing short of miraculous. Even on those occasions when we have put you to the test by stretching your resources to the limit, you always manage to exceed the limit.
I am particularly pleased with the excellent appraisal reports we have received. They consistently demonstrate your staff’s ability to analyze complex information and market trends in what is often unfamiliar territory. These reports are a joy to read: they explain valuation opinions and the basis for those opinions in language even a lawyer can understand (and I assure you that is no mean feat). As a consequence of your appraisers’ ability to communicate clearly, we have seen landowners and their lawyers give up attacking your appraisals; instead, they are forced to scurry around trying to find someone who is willing to support their own unrealistic notions of valuation. I am confident that when we take some of these cases to trial, the jury will recognize quickly whose evidence is unbiased and totally professional. . . .
You know what a trial we have suffered on the Merrifield and Gainesville projects. I can only say that we would be well under water without your firm’s efforts. [Your Staff] have pitched in right beside you to ease our burden and help us stay ahead of the unrealistic deadlines that have been forced on us. We could not do that without you. The extraordinary professionals that you have made available to us have been unfailingly conscientious, dependable, committed to meeting or beating deadlines, and have all consistently exceeded our expectations.”